A dedicated CSM expert for premium guidance and lasting results
Each client benefits from premium guidance delivered by a dedicated Customer Success Manager (CSM).
From the very start and all along the collaboration, your CSM acts as a true strategic partner, ensuring a smooth deployment and a follow-up aligned with your business goals. They structure best practices (team structure, campaign pacing…), coordinate key stakeholders and ensure your teams are fully engaged.
Available year-round, they also step in to present the solution to your teams, managers, or executive committee, and stay by your side to maximize the performance of your training initiatives.
Premium guidance with a dedicated CSM for long-term impact at every stage
A dedicated CSM from day one to help structure a custom deployment plan aligned with your business priorities.
Your dedicated CSM guides you through best practices: team mapping, campaign pacing, and activation of key learning moments.
Your CSM is a true expert and a facilitator of internal adoption across teams.
Your CSM analyzes results, suggests optimizations, identifies friction points, and shares best practices to maximize the impact of your program.
Structured guidance for long-term performance
A clear and aligned project from the start
In the first few weeks, your dedicated Customer Success Manager helps you lay solid foundations: clarifying objectives, prioritizing targets, and structuring the deployment roadmap.
This structured approach ensures that every action—whether pedagogical or operational—is fully aligned with your business strategy.It prevents misalignment, improves clarity, and maximizes impact.
Instructional expertise at your side
Thanks to their experience leading large-scale engagement programs, your CSM supports you in designing high-impact learning campaigns.
They advise you on thematics, campaign structure, timing, and activation levers—all to help you create content that’s more relevant, more engaging, and better received by your teams.
Seamless collaboration across your teams
Your premium CSM serves as a key point of contact for all stakeholders: HR, L&D, managers, local ambassadors, and senior leadership.
By streamlining communication and eliminating redundancy, they ensure efficient, frictionless collaboration—even in complex, multi-site environments.
Clear performance insights
Your CSM doesn’t just hand over numbers—they analyze them with you, provide strategic context, and offer actionable recommendations to boost results.With regular reviews, clear dashboards, and expert guidance, you make smarter decisions, optimize your next actions, and can confidently demonstrate program value internally, especially to your leadership team.
Explore our solutionA dedicated CSM means a calmer team and a more effective project
A single point of contact, fully aligned with your context
Your dedicated CSM becomes a true anchor for your entire project. With a deep understanding of your organization, priorities, and constraints, they help you move faster and more confidently, without having to realign stakeholders at every step.This long-term, trusted relationship streamlines collaboration and improves overall project efficiency.
A continuous improvement mindset
Far from a static follow-up, your CSM fosters a true continuous improvement approach. Through regular analysis and strategic reviews, they help you refine what works, identify friction points, and adjust in real time.
This proactive posture helps you stay on course and adapt your strategy as your needs evolve.
Time saved for your internal teams
Project management can quickly become time-consuming, especially in large or multi-site organizations. With a premium CSM in charge, you confidently delegate the operational and pedagogical coordination.
This relieves pressure on your HR or L&D teams, while maintaining a strategic view of the initiative. A real productivity boost for your internal resources.
Faster adoption across the field
Adoption doesn’t just happen—it’s built. Your CSM ensures the right conditions for engagement are in place: the right internal champions activated at the right moment, tailored communication, and a clear alignment with managers.Everything is designed so your teams naturally embrace the tool.
The result? Faster ramp-up, more engaged users, and concrete results from the very first campaigns.
