Customer experience: boost your NPS with engaged frontline teams
NPS is more than just a score — it reflects what your customers feel, experience and remember during their visit or interaction with your service.
To deliver a consistent, warm, and high-performing experience, your teams must bring your brand promise to life every day.
With SPARTED, train your teams in a continuous, mobile-first, and engaging way. Reinforce key behaviors, standardize service practices, and watch your NPS grow sustainably, from the ground up.
How your teams can become the engine behind your NPS
+40% knowledge retention: your teams better retain key behaviors thanks to short, engaging and spaced-out content.
100% aligned with your service standards: ensure a consistent customer experience across every location and interaction.
3x faster than traditional training: your teams can learn on the go, without leaving the floor, in just a few minutes a day.
Natural upskilling: learning fits seamlessly into their daily routine, without overload or pushback.
On the ground, it’s your people who make the difference
Clear expectations turned into concrete actions
Employees often hear “create a great customer experience” — but rarely understand how to do it in practice.
SPARTED helps translate your service standards into simple, actionable habits that work in the real world. Your teams clearly understand what to do, when, and how, with no guesswork.
The result: more consistency, more confidence, and smoother interactions with customers.
Formats that respect the field reality
Most frontline staff don’t have the time or headspace for long, out-of-touch training modules.
SPARTED fits into their real-life rhythm: a few minutes per day, on mobile, between customers or after a shift. No overload, no frustration — just a smooth, context-aware learning experience that helps them improve without pressure.
Upskilling that motivates and empowers
SPARTED makes learning feel like a personal growth opportunity, not a chore.
Employees can track their progress, strengthen their weak points, and feel more confident in their role.
This sense of value fuels engagement, motivation, and a desire to keep improving.
A positive dynamic that customers can feel
A well-trained, empowered employee is someone who smiles, listens, and truly takes care of the customer.
The impact is immediate: better conversations, a more welcoming atmosphere, and happier customers.
This is reflected in your NPS scores, reviews, and verbatims — because customer experience is, above all, a human experience.
A consistent customer experience starts with clear and controlled execution
Instant alignment on best practices
Customer experience can’t rely on chance or habits.
With SPARTED, you can roll out your key service standards to all teams in just a few clicks.
Each store, each employee gets access to the same expectations, with a clear, consistent learning path.You build a uniform, high-quality experience that’s true to your brand.
Actionable field KPIs for quick, informed decisions
No more guesswork. SPARTED provides real-time data on content engagement, knowledge gaps, and training completion.
You can adjust your strategy fast, target weak spots, and reinforce key messages — without waiting for quarterly NPS reports.
Trackable performance, store by store
SPARTED links field training to customer performance.You’ll see how upskilling impacts your NPS, reviews, and customer feedback.
This helps you measure ROI, back up your decisions, and embed a continuous improvement mindset into your CX approach.
Scalable solution, zero heavy rollout
SPARTED is designed to be up and running in just days, with no complex setup and no strain on your L&D or IT teams.
You can scale across locations, even internationally, without heavy resources or IT dependencies.
A true transformation tool — within reach.
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